1. Information We Collect
At NEURIX Studios, we collect information you provide directly to us, such as when you:
- Create an account or place an order
- Contact us through our website or email
- Subscribe to our newsletter
- Submit reviews or feedback
- Use our chatbot or customer support services
The types of information we may collect include:
- Name, email address, and contact information
- Discord username (when provided)
- Project requirements and specifications
- Payment information (processed securely through third-party providers)
- Communication records and support interactions
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process orders and deliver requested services
- Communicate with you about your projects and our services
- Send you technical notices, updates, and support messages
- Respond to your comments, questions, and customer service requests
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent transactions
3. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
- With your explicit consent
- To comply with legal obligations or respond to legal requests
- To protect our rights, property, or safety, or that of our users
- With service providers who assist us in operating our website and conducting business
- In connection with a merger, acquisition, or sale of assets
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication measures
- Staff training on data protection practices
5. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. We may also retain information to comply with legal obligations, resolve disputes, and enforce our agreements.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your information to another service
- Objection: Object to processing of your information
- Restriction: Request restriction of processing
7. Third-Party Services
Our website may contain links to third-party services or integrate with external platforms. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: contact@neurixstudios.com
- Address: NEURIX Studios, Lahore, PK